In today’s world of 3-second hook points and micro-learnings, the old FAQ just doesn’t cut it anymore. Users no longer have the patience required to read through a document to find their answer and Tech writers need to re-think the FAQ in order to hold their attention. Enter the micro-FAQ.
The micro-FAQ is a new approach to delivering information that is both concise and user-friendly. It’s designed to be read quickly and easily, without all the extra noise and fillers that you typically find in a traditional FAQ. Rather than a long list of questions and answers, the micro-FAQ, disguised as a “Beginner’s Guide” or “Welcome Guide”, delivers information in small chunks that are easy to read and understand. Coupled with engaging graphics and clip art, this format is perfect for users who are looking for quick answers to their questions without having to wade through a lot of unnecessary information.
By anticipating the questions their audience might have, the micro-FAQ allows the tech writer to craft the type of experience the user has with the product and hopefully, prevent calls to the Help Desk.
Plus, micro-FAQs are much easier to keep updated than traditional FAQs. During the pilot phase of the project, the questions that users have will change as features are are approved and enabled. With a micro-FAQ or “Beginner’s Guide”, you can quickly and easily update your answers to reflect these changes, without having to completely overhaul your entire FAQ document.
The traditional FAQ is dead. Long live the micro-FAQ! In today’s fast-paced, ever-changing world, tech writers need to rethink the FAQ in order to keep up with the times. Micro-FAQs are shorter, more concise answers to specific questions that are designed to be read quickly and easily. Plus, they’re much easier to keep updated than traditional FAQs. If you’re looking for a way to improve your user experience and keep your FAQ section current, consider making the switch to micro-FAQs today.
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