Category: UX Writing

• Why Traditional FAQs Don’t Work

  

  In today’s world of 3-second hook points and micro-learnings, the old FAQ just doesn’t cut it anymore. Users no longer have the patience required to read through a document to find their answer and Tech writers need to re-think the FAQ in order to hold their attention. Enter the micro-FAQ. The micro-FAQ is a new…

  blondebyte

  November 13, 2022

  FAQ, Frequently Asked Questions, Micro-FAQ, Tech Writing, Users, UX, UX Writing

  Beginner’s Guide, FAQ, Frequently Asked Questions, Getting Started, Technical, Technical Writing, User Experience, UX, UX Writing, Welcome Guide

• Writing for the User Experience: The Three “E”s of Technical Writing

  

  As technical writers, we know that documentation is vital to the user experience but, the best technical writers know that the key to a great UX is to include the three “E”s: expectations, engagement, and empowerment. By keeping these three elements top-of-mind, technical writers can produce documentation that exceeds user expectations, engages them on a…

  blondebyte

  November 6, 2022

  Big Tech, Blogging, blondebyte, code, Communication, computers, Creativity, Customer Service, education, empowerment, End User, Engagement, Ethics, Expectation, Experience, innovation, Original Content, Productivity, Technical Writing, Technology, User, User Experience, UX, UX Writing

  Communication, Empower, empowerment, End User, Engagement, Expectations, Technical Writing, Technology, User, User Experience, UX, UX Writing