Tag: UX Writing
-
Mastering Micro-Learning for Exceptional Technical Writing
Mastering Micro-Learning for Exceptional Technical Writing Micro-learning has been gaining popularity in recent years as a way to effectively deliver content in short, easily digestible formats. This type of learning is especially well-suited for technical writing, which often covers complex topics that can be difficult to master. In this blog post, we’ll explore how micro-learning…
-
Why Traditional FAQs Don’t Work
In today’s world of 3-second hook points and micro-learnings, the old FAQ just doesn’t cut it anymore. Users no longer have the patience required to read through a document to find their answer and Tech writers need to re-think the FAQ in order to hold their attention. Enter the micro-FAQ. The micro-FAQ is a new…
-
Writing for the User Experience: The Three “E”s of Technical Writing
As technical writers, we know that documentation is vital to the user experience but, the best technical writers know that the key to a great UX is to include the three “E”s: expectations, engagement, and empowerment. By keeping these three elements top-of-mind, technical writers can produce documentation that exceeds user expectations, engages them on a…
-
The Importance of a UX Approach to Technical Writing
The Importance of a UX Approach to Technical Writing As IT professionals, we are often asked to document software or hardware functionality for our users. It is important that we approach this task from a user experience (UX) perspective. When we take a UX approach to technical writing, we consider the user’s needs and goals…
- the blonde byte - 